This page explains how you can request deletion of your ParkNPerks account and associated personal data. You can also request deletion via email if you cannot access the in-app option.
How to request account deletion (recommended)
- Open the ParkNPerks app → Profile → Delete account.
- If you cannot access the app (or the option is unavailable), email us at das@parknperks.com with subject: “Account deletion”. Include the email/username used for your account.
After we receive your request, we may verify your identity before processing the deletion. Completion may take some time due to verification and legal review.
What data is deleted vs kept
Subject to verification and any legal retention obligations, we aim to delete or anonymise personal data associated with your account.
Typically deleted
- Account profile data (e.g., name, email, mobile number, date of birth, gender, and profile preferences).
- Authentication-related identifiers maintained for your account (as permitted by applicable law).
- Usage and engagement data associated with your account (e.g., interaction patterns used to compute ParkScore).
- Communications and support records related to your account, to the extent not required for legal or dispute purposes.
- Device and session-related data linked to your account, to the extent it is not required for security, fraud prevention, or compliance.
Typically kept (limited legal purposes)
- KYC / verification records and certain compliance records, where retention is required by applicable financial, regulatory, and legal requirements.
- Transaction/payment records and accounting records, where retention is required to comply with tax, audit, and regulatory obligations.
- Fraud prevention, security, and dispute-resolution records, to the extent needed to investigate claims and resolve disputes.
- Backups during the standard backup rotation period, until overwritten (backups are protected and treated as per policy).
Retention period
Retention periods depend on the category of data and the applicable law. Where deletion is completed, the remaining retained records are kept only for legally permitted purposes.
- Account data: deleted or anonymised when the deletion is completed (after request verification and processing).
- KYC / verification and transaction/payment records: retained for the periods mandated by applicable Indian financial-sector and tax regulations (for example, up to 8 years from cessation of relationship, where applicable).
- Fraud prevention / dispute records: retained for as long as necessary to investigate and resolve claims (for example, typically up to 3 years, where applicable).
- Backups: retained only for the duration of the normal backup cycle (for example, 30–60 days) until overwritten.
Contact and escalation
For privacy-related requests, contact our Grievance Officer / Data Protection Officer: das@parknperks.com.
If you are not satisfied with our response, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023 (DPDP Act).